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Conversation analytics plans designed to power your marketing efforts and sales pipeline

Yearly
up to two months free!
Monthly

Marketing Lite

Attribution essentials to measure the impact of your marketing efforts

$79 $65

USD/mo billed monthly + USD/mo billed yearly + usage

Select Plan Plan Details
  • Unlimited users
  • Attribute calls and texts to their source
  • Standard call recording, forwarding, and IVR routing
  • Manually score, convert, and tag calls
  • Easy-setup integrations with Google and Microsoft
  • Access to knowledge base, training center, and ticket hub
View all Features and Pricing
Most Popular

Marketing Pro

Conversation intelligence & automation to put actionable data in your hands

$179 $149

USD/mo billed monthly + USD/mo billed yearly + usage

Select Plan Plan Details
  • + Marketing Lite Features &
  • Agency-friendly with white label options & included sub-accounts
  • FormReactor® to build and track web forms
  • AskAI powered by ChatGPT
  • Triggers to automate custom lead workflows, scoring, & analysis
  • Premium marketing integrations including Google Ads, GA4, and Hubspot
  • API access and developer resources for a fully customizable solution
  • Enhanced security and HIPAA/GDPR compliance
  • Full access to live support from product experts
View all Features and Pricing

Sales Engage

A full-suite designed for sales to convert more leads, faster

$329 $274

USD/mo billed monthly + USD/mo billed yearly + usage

Select Plan Plan Details
  • + Marketing Pro &
  • Customizable softphone to power inbound and outbound teams
  • Engage your pipeline over voice, text, chat, and form
  • Smart Dialer and advanced outbound technology
  • Advanced skills and weight-based routing
  • Dynamic call scripts and live coaching tools
  • Real-time dashboards and team performance reporting
  • Premium sales and CX integrations including Salesforce, Zoom, and Gong
View all Features and Pricing

Enterprise

Customize your plan with enterprise-grade features that scale with you

$1999 $1999

USD/mo billed monthly + USD/mo billed yearly + usage

Contact Sales Plan Details
  • + Sales Engage &
  • Flexible structure to scale with unlimited sub-accounts
  • Dedicated account management team and expedited response times
  • Full access to industry-leading Premier Help Desk team
  • 20 hours of personalized, extended onboarding
  • Indefinite version history access and data restoration
View all Features and Pricing
View All Features| View Usage Pricing
View Usage Pricing

Marketing Lite

Select Plan

Marketing Pro

Select Plan

Sales Engage

Select Plan

Enterprise

Let’s Talk

Pricing
Monthly Fee
$79/mo
(billed monthly)
$179/mo
(billed monthly)
$329/mo
(billed monthly)
$1999/mo
(billed monthly)
Yearly Fee
$65/mo
(billed yearly)
$149/mo
(billed yearly)
$274/mo
(billed yearly)
$1999/mo
(billed yearly)

Included Value
Tracking sources
A way to bucket your phone numbers for at-a-glance attribution in real-time feeds and reports.
Unlimited
Unlimited
Unlimited
Unlimited
Users
 Unlimited
Unlimited
Unlimited
Unlimited
Triggers
Build workflows to automate everything from sending a follow up text after a form submission to sending a conversion to Google Ads.
Unlimited
Unlimited
Unlimited
Sub-Accounts
25
$50/month for additional packs of 25
 25
$50/month for additional packs of 25
 Unlimited
Form Submissions
5,000
$.02 each additional submission
 7,500
$.02 each additional submission
 10,000
$.02 each additional submission

Tracking & Attribution
DNI
Dynamic Number Insertion swaps website phone numbers based on how the user arrived for accurate attribution of calls.
Multi-touch attribution
Offline tracking
Online tracking
Text tracking
Call whispers
These short announcements give the call receiver information before the call connects
Custom Fields
Form tracking
GeoContact℠
Dynamically show a local number on your website that corresponds to your visitor’s location
Number Pools

Conversation Intelligence
Call recording
Conversion marking
Tag activities that result in conversions for more data, better analysis, and to send to ad platforms.
Tagging
Attach text labels to activities for segmented reporting and personalized automation.
Scoring
Measure the quality of your conversations from 1 to 5 stars, including dollar values and text labels.
Keyword spotting
Automatically identify pre-defined words or phrases to trigger automated actions.

Lead Management
Send & receive text messages
Basic routing
Call forwarding
IVR menus
Geographic Routing
Advanced options to route conversations based on the caller’s location.
Smart Router
Automatically direct incoming calls to the right place based on a customized if/then flow.
Bulk text messages
Call Queues
Call transfers
Scheduled text messages
Skill and weight-based routing
Advanced routing options you can customize including agent priority and skills.
Voicemail

Sales Performance
Call scripts
Conference calls
Contact lists
Live coaching
Post-call surveys
Role-based settings
Group your users into relevant categories to customize what they can, and cannot, see to maximize productivity.
Smart Dialer
Expedite outbound calling by automatically calling and connecting with a list of pre-loaded phone numbers.
Softphone
Our in-app phone that powers calls, texts, and more connected to the full intelligence contained in CallTrackingMetrics.

Reporting
Activity Reporting
Built-in, filterable reporting to view things like volume of calls by source.
Real-time activity stream
A real-time feed of every communication being tracked within CallTrackingMetrics including attribution and contact details.
ROI reporting
Agency roll up reports
Custom field report
Live team performance

Developer Tools
API Access
Webhooks
Lambda Functions

Support
Free number porting
Knowledge base
Live and recorded training
Ticket portal
Standard onboarding
 1 hour
2 hours
2 hours
20 hours
Extended onboarding
Add-on
Add-on
Add-on
Live phone support
Live chat support
Premier Help Desk
Add-on
Add-on

Security & Compliance
Two-factor authentication
Automatic redaction
CCPA compliance
GDPR compliance
HIPAA compliance
PCI compliance
PIPEDA compliance

Administration
Version history
 7 days
300 days
300 days
Indefinitely
Restore deleted objects
 4 days
14 days
14 days
Indefinitely
Mobile app
Client signup pages
Client price mark ups
SAML (Identity Provider)
User access levels & controls (Team Settings)

Integrations
AMP
Google Ads
Google Analytics
KISSMetrics
Looker Studio
Microsoft Advertising
Wix
WordPress
ABTasty
Acquisio
Bizible
CAKE
Contact Form 7
Facebook
Google Ads Lead Forms
Google Marketing Platform
Gravity Forms
HubSpot
Skai (formerly Kenshoo)
Make.com
MarinOne
Marketo
Maxymiser
Optimizely
Snapchat Ads
Stripe
Unbounce
Yext
VWO
Zapier
Dialogflow CX
Drift
Facebook Messenger
Gong
Magento (Adobe e-Commerce)
MailChimp
Microsoft Dynamics 365
Pipedrive
Salesforce
Salesforce Desk
Sendgrid
Shopify
Slack
Symplify
Zendesk
Zoho CRM
Zoom
$0.01/call
$0.01/call
$0.01/call
$0.004/minute
$0.004/minute
$0.004/minute
$0.10/lookup
$0.10/lookup
$0.10/lookup
$0.02/minute
$0.02/minute
$0.02/minute
$10/month
$10/month
$10/month
$0.004/minute
$0.004/minute
$0.004/minute
$0.005/minute
$0.005/minute
$0.005/minute
$0.005/minute
$0.005/minute
$0.005/minute
$0.005/minute
$0.005/minute
$0.005/minute
$0.01/lookup
$0.01/lookup
$0.01/lookup
$0.02/minute
$0.02/minute
$0.02/minute
$0.088/minute
$0.075/minute
$0.075/minute
$0.01/questions
$0.01/questions
$65/per domain
$65/per domain
$0.03/message
$0.03/message
$0.02/page
$0.02/page
$99/month
$0.015/minute
$99/bot per month
$19/month
$0.003/minute

Enhancements
Dual Channel Recordings
$0.01/call
Encrypted Call Recordings
$0.004/minute
Enhanced Caller ID
$0.10/lookup
Live Transcriptions
$0.02/minute
Monthly Live Translation Addon
$10/month
Number Detection (for transcriptions)
$0.004/minute
PCI Detection (for transcriptions)
$0.005/minute
Redaction (for transcriptions)
$0.005/minute
SSN Detection (for transcriptions)
$0.005/minute
Spam Detective
Label spammy calls automatically and filter them from your team’s view to avoid wasted time.
$0.01/lookup
Transcriptions
$0.02/minute
Transcriptions (enhanced)
$0.10/minute
AskAI Questions
AI combined with transcriptions to automatically summarize, analyze, and score calls for rich customer insights
$0.01/questions
Full White Label (per agency)
Options to re-sell CTM to your clients complete with custom branding and domains to control your experience.
$65/per domain
Image Obscenity Detection for MMS (per MMS)
$0.03/message
Online Fax
$0.02/page
Agent Bundle License Monthly Rate
$99/month
Agent Insights (per minute)
Track and improve your team’s performance with this real-time dashboard
$0.015/minute
Chat Bot (ChatAI)
$99/bot per month
Chat License Monthly Rate
$19/month
Live Listen to Calls
Unlock real-time learning opportunities by listening to calls as they come in directly from the activity stream.
$0.003/minute
Additional documentation may be required to obtain phone numbers outside of the U.S.

Marketing Lite

Select Plan

Marketing Pro

Select Plan

Sales Engage

Select Plan

Enterprise

Let’s Talk

Pricing
Monthly Fee
$79/mo
(billed monthly)
$179/mo
(billed monthly)
$329/mo
(billed monthly)
$1999/mo
(billed monthly)
Monthly Fee w/ Annual Pre-Pay Option
$65/mo
(billed yearly)
$149/mo
(billed yearly)
$274/mo
(billed yearly)
$1999/mo
(billed yearly)
Local Numbers
Local Minutes (call forwarding)
Local Minutes (CTM Softphone)
Toll-Free Numbers
Toll-Free Minutes (call forwarding)
Toll-Free Minutes (CTM Softphone)
Outbound Calls
Text Messages (SMS) – Inbound
Text Messages (SMS) – Outbound
Text Messages (MMS) – Inbound
Text Messages (MMS) – Outbound

Get the most out of CallTrackingMetrics with add-ons

Per-seat options and bulk packages for (even more) predictable billing

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Agent Bundles

Enjoy boring, straightforward billing at a discount when you bundle voice and text minutes with an included phone number and chat license. Starting at $99/agent per month.

Let’s Talk
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Discount Packs

Your usage, at a discount. Enjoy Tiered volume discounts with fixed monthly billing on numbers and minutes. Savings up to 35%.

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Chat Licenses

Give your team access to a brand new channel to sell, upsell, and improve overall CX. Both live and AI-powered chat available to meet your leads where they are.

Let’s Talk

What Our Customers Are Saying One set of quotation marks.

John Thornton, CEO, Black Propeller

“Adding CallTrackingMetrics to our toolkit has not only transformed our business, but we’ve also enjoyed an overall increase in ROI. In fact, since we began utilizing CallTrackingMetrics in 2014, our customer retention has risen by 70 percent.”

Vanessa Rodriguez, Crystal Cruises

“The professional services team was exceptional in activating our partnership very quickly. The process of setting up dynamic numbers insertion and transferring our phone numbers was seamless. We didn’t lose a single call throughout the process, and I always felt I had the support I needed if I had any questions.”

Jason Collar, Viking Pest Control

“The professional services team took care of confirming my set-up was accurate and helped build my account. I would absolutely recommend professional services to a colleague. For anyone with hesitations about working with professional services, set them aside. It’s absolutely worth the investment.”

Industry-leading Support and Training Resources

No matter which plan you choose, we’re here to make sure you get the value you need from CallTrackingMetrics. From a robust knowledge base to regularly held office hours and interactive training materials, we want you to spend less time worrying, and more time setting your account up for success.

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Complimentary Onboarding

Get up and running quickly with our team of product experts. We’ll work with you to understand your business and guide you towards a solution that’s tailored to your needs. Included free for Marketing Pro and Sales Engage plans.

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Industry-Leading Support

All customers have 24/7 access to our robust support hub and ticketing system. Live phone and chat support from our team of product experts is also available for Marketing Pro and Sales Engage plans.

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Customer Training Center

Level up your product knowledge with 24-hour access to on-demand training videos, and comprehensive documentation. Or, register for our live, online courses available each month.

Professional Services
Premium Technical Support
FAQs
Global Availability

Building Your Strategic Approach

Start your CallTrackingMetrics with a solid foundation or give your account a boost. Whether you’re on a tight timeline or have a complex integration setup, our paid professional services team does the heavy lifting for you.

Professional Services
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Priority Access to Our Team

Skip the support queue with priority access to your own dedicated technical support specialist. Shortcut your troubleshooting process with guaranteed response times, screen share assistance, monthly meetings, and more.

Learn More

Answering Your Frequently Asked Questions

A lot goes into the decision to select new software, and we want to give you the resources to make it an easy one. We compiled answers to common questions about pricing, billing, account features, and more.

Plan FAQs

Call Tracking without Borders

Unlock actionable conversation analytics for your national and international operations and get the phone numbers you need, where you need them. View country specific pricing and verify regional availability for more than 80 countries.

International Pricing
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