Pricing
|
Monthly Fee
|
$1999/mo
(billed monthly) |
Monthly Fee w/ Annual Pre-Pay Option
|
|
Local Numbers
|
|
Local Minutes (call forwarding)
|
|
Local Minutes (CTM Softphone)
|
|
Toll-Free Numbers
|
|
Toll-Free Minutes (call forwarding)
|
|
Toll-Free Minutes (CTM Softphone)
|
|
Outbound Calls
|
|
Text Messages (SMS) – Inbound
|
|
Text Messages (SMS) – Outbound
|
|
Text Messages (MMS) – Inbound
|
|
Text Messages (MMS) – Outbound
|
|
|
Included Value
|
Tracking sources
A way to bucket your phone numbers for at-a-glance attribution in real-time feeds and reports.
|
Unlimited |
Users
|
Unlimited |
Transcriptions
|
3,000 minutes/sub-account $.02/minute each additional minute |
Triggers
Build workflows to automate everything from sending a follow up text after a form submission to sending a conversion to Google Ads.
|
Unlimited |
Sub-Accounts
|
Unlimited |
Form Submissions
|
10,000 $.02 each additional submission |
AskAI Summaries
Digestible summaries of conversations and Zoom recordings tailored to 9 different summary types. Included with first 3,000 minutes of transcriptions in each sub-account for Sales Engage and Enterprise plans.
|
3,000 transcribed minutes $.05/activity after 3,000 transcribed minutes |
|
Tracking & Attribution
|
DNI
Dynamic Number Insertion swaps website phone numbers based on how the user arrived for accurate attribution of calls.
|
|
Multi-touch attribution
|
|
Offline tracking
|
|
Online tracking
|
|
Text tracking
|
|
Call whispers
These short announcements give the call receiver information before the call connects
|
|
Custom Fields
|
|
Form tracking
|
|
GeoContact℠
Dynamically show a local number on your website that corresponds to your visitor’s location
|
|
Number Pools
|
|
|
Conversation Intelligence
|
Call recording
|
|
Conversion marking
Tag activities that result in conversions for more data, better analysis, and to send to ad platforms.
|
|
Tagging
Attach text labels to activities for segmented reporting and personalized automation.
|
|
Scoring
Measure the quality of your conversations from 1 to 5 stars, including dollar values and text labels.
|
|
Keyword spotting
Automatically identify pre-defined words or phrases to trigger automated actions.
|
|
|
Lead Management
|
Send & receive text messages
|
|
Basic routing
|
|
Call forwarding
|
|
IVR menus
|
|
Geographic Routing
Advanced options to route conversations based on the caller’s location.
|
|
Smart Router
Automatically direct incoming calls to the right place based on a customized if/then flow.
|
|
Bulk text messages
|
|
Call Queues
|
|
Call transfers
|
|
Scheduled text messages
|
|
Skill and weight-based routing
Advanced routing options you can customize including agent priority and skills.
|
|
Voicemail
|
|
|
Sales Performance
|
Call scripts
|
|
Conference calls
|
|
Contact lists
|
|
Live coaching
|
|
Post-call surveys
|
|
Role-based settings
Group your users into relevant categories to customize what they can, and cannot, see to maximize productivity.
|
|
Smart Dialer
Expedite outbound calling by automatically calling and connecting with a list of pre-loaded phone numbers.
|
|
Softphone
Our in-app phone that powers calls, texts, and more connected to the full intelligence contained in CallTrackingMetrics.
|
|
|
Reporting
|
Activity Reporting
Built-in, filterable reporting to view things like volume of calls by source.
|
|
Real-time activity stream
A real-time feed of every communication being tracked within CallTrackingMetrics including attribution and contact details.
|
|
ROI reporting
|
|
Agency roll up reports
|
|
Custom field report
|
|
Live team performance
|
|
|
AI Tools
|
Custom Asks
Build your own AI prompts to analyze conversations to automate lead scoring, product insights, summaries, and more.
|
Starting at $.01/question |
Summaries
Get digestible summaries from conversations and Zoom recordings, tailored to your specific needs.
|
$0.05/activity |
VoiceAI (beta)
An AI voice assistant to answer inbound phone calls, set appointments, and more when live team members are unavailable.
|
$0.25/minute |
|
Developer Tools
|
API Access
|
|
Webhooks
|
|
Lambda Functions
|
|
|
Support
|
Free number porting
|
|
Knowledge base
|
|
Live and recorded training
|
|
Ticket portal
|
|
Standard onboarding
|
20 hours |
Extended onboarding
|
Add-on |
Live phone support
|
|
Live chat support
|
|
Premier Help Desk
|
|
|
Security & Compliance
|
Two-factor authentication
|
|
Automatic redaction
|
|
CCPA compliance
|
|
GDPR compliance
|
|
HIPAA compliance
|
|
PCI compliance
|
|
PIPEDA compliance
|
|
|
Administration
|
Version history
|
Indefinitely |
Restore deleted objects
|
Indefinitely |
Mobile app
|
|
Client signup pages
|
|
Client price mark ups
|
|
SAML (Identity Provider)
|
|
User access levels & controls (Team Settings)
|
|
|
Integrations
|
AMP
|
|
Google Ads
|
|
Google Analytics
|
|
KISSMetrics
|
|
Looker Studio
|
|
Microsoft Advertising
|
|
Wix
|
|
WordPress
|
|
ABTasty
|
|
Acquisio
|
|
Bizible
|
|
CAKE
|
|
Contact Center Compliance
|
|
Contact Form 7
|
|
Facebook
|
|
Google Ads Lead Forms
|
|
Google Marketing Platform
|
|
Gravity Forms
|
|
HubSpot
|
|
Skai (formerly Kenshoo)
|
|
Make.com
|
|
MarinOne
|
|
Marketo
|
|
Maxymiser
|
|
Optimizely
|
|
Snapchat Ads
|
|
Stripe
|
|
Unbounce
|
|
Yext
|
|
VWO
|
|
Zapier
|
|
Dialogflow CX
|
|
Drift
|
|
Facebook Messenger
|
|
Gong
|
|
Magento (Adobe e-Commerce)
|
|
MailChimp
|
|
Microsoft Dynamics 365
|
|
Pipedrive
|
|
Salesforce
|
|
Salesforce Desk
|
|
Sendgrid
|
|
Shopify
|
|
Slack
|
|
Symplify
|
|
Zendesk
|
|
Zoho CRM
|
|
Zoom
|
|
|
Enhancements
|
Dual Channel Recordings | $0.01/call | Encrypted Call Recordings | $0.004/minute | Enhanced Caller ID | $0.10/lookup | Live Transcriptions | $0.02/minute | Monthly Live Translation Addon | $10/month | Number Detection (for transcriptions) | $0.004/minute | PCI Detection (for transcriptions) | $0.005/minute | Redaction (for transcriptions) | $0.005/minute | SSN Detection (for transcriptions) | $0.005/minute | Spam Detective | $0.01/lookup | Transcriptions | $0.02/minute | Transcriptions (enhanced) | $0.075/minute | AskAI Questions | $0.01/questions | Full White Label (per agency) | $65/per_domain | Image Obscenity Detection for MMS (per MMS) | $0.03/message | Online Fax | $0.02/page | Agent Bundle License Monthly Rate | $99/month | Agent Insights (per minute) | $0.015/minute | Chat Bot (ChatAI) | $99/bot per month | Chat License Monthly Rate | $19/month | Conversation Analysis Fee | $0.05/questions | Live Listen to Calls | $0.003/minute |
|
