Simplify compliance and protect your business from fines and lawsuits.
Stay compliant with TCPA and DNC regulations
Protect your business from fines and lawsuits and strengthen your brand with leading compliance solutions and TCPA litigator scrubbing.
What is Contact Center Compliance (CCC)?
Contact Center Compliance (CCC) is a call center compliance platform that helps businesses navigate state and federal regulations around telemarketing and customer outreach.
They specialize in compliance with the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) lists to reduce the risk of fines, legal issues, or reputational damage stemming from non-compliance with telecommunication laws.
How does the CCC + CallTrackingMetrics integration benefit my business?
By combining CallTrackingMetrics with CCC, you can rest easy knowing your business or call center is operating on top-notch communication services and marketing attribution while simultaneously protecting your business from TCPA and DNC threats.
With CCC, you can increase revenue by scrubbing outbound lists for disconnected numbers, reassigned wireless numbers, FTC regulators, and known serial litigators.
Key Benefits of our CCC integration
With CCC and CallTrackingMetrics, your teams can work their best under the protection of communication and compliance solution industry leaders.
Top benefits of adding CCC to your CallTrackingMetrics plan include:
- DNC Scrubbing
Remove phone numbers registered on national, state, and internal DNC lists from your contact databases to ensure telemarketing regulation compliance
- Litigator Scrub®
Identify and remove serial litigators and plaintiffs from calling lists to minimize exposure to TCPA lawsuits.
- Enterprise Security & Compliance
Multi-layered security frameworks, including firewalls, intrusion detection systems, and regular audits, to detect and mitigate potential threats.
- Caller ID Solutions
Monitoring for caller ID reputation with a real-time monitoring and alerts dashboard.
- Training and Resources
Compliance training, guides, and resources to educate businesses on regulatory requirements
How does the Contact Center Compliance (CCC)+ CallTrackingMetrics integration work?
- Create an account with CCC for the services you are interested in
- Download your lead list from the CallTrackingMetrics application
- Upload your number list in the CCC application
- Run the query you are looking to verify through CCC
- Once the results are completed, upload the file back into the CallTrackingMetrics application
- You’re now ready to make outbound calls or text messages!
If you have any further questions about our CCC integration, please submit a ticket in our Support Hub!