Tax and Fee Disclosures
Understanding Taxes, Surcharges and Fees
In addition to the monthly service charges billed for CallTrackingMetrics, LLC’s services, surcharges, taxes, fees and other charges may be applied to your monthly invoice based on the type of service you have and your geographical location, among other factors. Certain taxes, fees or surcharges may show up as separate line items on your invoice. Examples include, but are not limited to the following.
Federal Communications Program Fees
Federal Universal Service Fund (FUSF). The Telecommunications Act of 1996 requires CallTrackingMetrics, LLC (“CTM”) to contribute to the Federal Universal Service Fund (“FUSF”). The FUSF helps to make phone service affordable and available to all Americans, including consumers with low incomes; those living in areas where the cost of providing telephone service is high; public schools and libraries; and rural healthcare providers. The Federal Communications Commission (“FCC”) delegates the administration of the FUSF to the Universal Service Administrative Company (“USAC”). Each quarter, the FCC adopts a “contribution factor” for FUSF support. The contribution factor is a percentage of the total interstate and international end-user telecommunications and Interconnected VoIP (“I-VoIP”) revenue that each carrier is responsible for contributing to the FUSF. As permitted by FCC regulations, CTM has opted to bill the FUSF surcharge as a separate line item to end-user customers. Consistent with such regulations, CTM only bills FUSF line-item charges in an amount equal to the quarterly contribution factor currently in effect multiplied by the invoiced amount subject to the FUSF. This is a permissible pass-through surcharge but is not a tax or charge mandated by the government.
Please visit USAC’s Website for more information on the FUSF and see here for additional information about how FUSF is applied to CTM services.
Cost Recovery Fee
Cost Recovery Fee (CRF). A Cost Recovery Fee (“CRF”) equal to 4% of invoiced regulated charges (excluding taxes) will apply to services subject to direct regulation by the FCC. This charge is imposed to recover costs incurred by CTM for property taxes, fees, contributions and/or charges associated with telecommunications services for the sight and hearing impaired, local number portability, North American Numbering Plan administration, and administrative costs, fees and expenditures related to compliance with Federal regulatory programs and annual FCC regulatory fee obligations, along with other administrative expenses.
This is a permissible fee but is not a tax or charge mandated by the government. For more information on programs supported by the CRF, please see below.
Federal Telecommunications Relay Services (TRS) Fund. The TRS Fund was established by the FCC in 1993 to reimburse TRS providers for the cost of providing interstate TRS services. TRS services are telephone transmission services that provide hearing or speech challenged individuals with the ability to use a traditional telephone.
Under the FCC’s rules, CTM must contribute a percentage of its intrastate, interstate and international end-user communications revenues to the TRS Fund. The contribution percentage varies annually.
Local Number Portability Administration (LNPA). Local Number Portability (“LNP”) is a customer’s ability to keep existing phone numbers when switching to another service provider. CTM must provide LNP, as well as contribute to the FCC’s LNPA program, designed to diffuse the costs of administering LNP. CTM pays a proportionate share of the LNP costs in each region in which it operates and has customers. This fee varies frequently by region.
North American Numbering Program Administration (NANPA). The North American Numbering Plan (“NANP”) is an integrated telephone numbering plan for the Public Switched Telephone Network (“PSTN”) serving multiple countries including the United States and its territories. It is administered by the North American Numbering Plan Administration (“NANPA”).
Under the FCC’s rules, CTM must contribute to the costs of numbering administration. Contributions are based on a percentage of CTM’s revenues from customers using international, intrastate and interstate communications services. The percentage varies annually.
Annual Regulatory Fee. CTM, as an interstate service provider, must pay an annual regulatory fee to the FCC. This fee varies annually.
State & Local Taxes and Surcharges
State & Local Regulatory Surcharges
State Universal Service Fund (USF). CTM may also be required to contribute to State Universal Service Funds (“SUSF”). The funds may be used to assist in providing universal service and to support a variety of other programs at the state level. CTM collects applicable charges from its end-user customers. These charges are permissible pass-through surcharges but are not taxes or charges mandated by the government.
Telecommunications Relay Services Fund. Some states also require contributions to State TRS Funds to offset the cost of providing local transmission services that provide hearing or speech challenged individuals with the ability to use certain communications services. Many states require CTM to remit this fee to the governing authority. CTM collects applicable fees from customers and remits them to the relevant authorities.
State & Local Taxes
State & Local Sales and Use Taxes
All states, with limited exceptions, impose some form of state-level sales and use tax. The sales and use tax is generally imposed on the sale or use of tangible personal property and certain services. These taxes are intended to be passed on to the end user/consumer.
In many states, local jurisdictions also impose a sales or use tax. In some instances, the local sales and use tax is administered by the local jurisdiction. In other instances, the state administers the local sales and use tax.
Certain exemptions apply for sales for resale, and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).
CTM collects sales and/or use taxes as required by state and/or local law. See here for more information about applicable states and exemption instructions.
Communications Services Tax
Some state and local jurisdictions impose communications specific taxes on communications services in addition to or in lieu of sales or use tax. The communications services tax is intended to be passed on to the end user/consumer. The rates for communications services taxes are usually different from the sales and use tax rates and vary by jurisdiction.
Certain exemptions apply for sales for resale, and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).
CTM collects communications services taxes as required by applicable state and/or local law.
Gross Receipts Taxes
A number of states impose a gross receipts tax on communications service providers. In some states, gross receipts taxes are intended to be passed on to the end user/consumer. In other states, the gross receipts tax is the responsibility of the seller, and there is no pass-through to the end user.
Certain exemptions may exist for gross receipts taxes that are intended to be passed on to the customer, based on the type of entity making the purchase (e.g., the federal government, state and local governments, non-profit entities, etc.).
CTM pays gross receipts taxes and collects them from customers when required (or permitted) by applicable state and/or local law.
Local Utility Taxes
Local utility taxes are imposed by cities and counties in a select number of states. Certain exemptions apply for sales for resale, and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).
CTM pays local utility taxes and collects them from customers when required (or permitted) by applicable state and/or local law.
Local License Taxes
Local license taxes are imposed by cities and counties in a limited number of states.
Certain exemptions apply for sales for resale, and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).
CTM pays local license taxes and collects them from customers when required (or permitted) by applicable state and/or local law.