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Subprocessors List

CallTrackingMetrics uses certain Sub-Processors to assist it in providing the CallTrackingMetrics Services as described in the terms of service. Defined terms used herein shall have the same meaning as defined in the terms of service.

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What is a Subprocessor: A Sub-Processor is a third party data processor engaged by CallTrackingMetrics who has or potentially will have access to or process Customer Data (which may contain Personal Data). CallTrackingMetrics engages different types of Sub-Processors to perform various functions as explained in the tables below. References on this page to “SubProcessors” shall be interpreted to include Service Providers (engaged on behalf of our Customers as the relevant Businesses) for the purposes of the California Consumer Privacy Act (CCPA). Due Diligence: CallTrackingMetrics undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-Processors that will or may have access to or process Customer Personal Data. CallTrackingMetrics is generally authorized to engage with a Sub-Processor, subject to CallTrackingMetrics:

  • Notifying Customer of any intended changes to its use of Sub-Processors by posting notice of the intended change on this page.
  • Including terms in its contract with each Sub-Processor which are no less protective than those set out in these Terms; and
  • Remaining liable to the Customer for any failure by each Sub-Processor to fulfil its obligations in relation to the Processing of the Customer Personal Data.

The following is an up-to-date list  of the names and locations of CallTrackingMetrics’s Sub-Processors: The following is an up-to-date list  of the names and locations of CallTrackingMetrics’s Sub-Processors:

Category 1: Phone Service Carriers

Entity Name

Purpose

Entity Location

Twilio

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Plivo

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Nexmo

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Telnyx

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Category 2: Transcription of Call Recordings

Entity Name

Purpose

Entity Location

Voicebase

Provides transcription services for customers who have enabled transcriptions on supported products.

USA

Google Cloud

Provides transcription services for customers who have enabled transcriptions on supported products.

USA

Deepgram Inc.

Provides transcription services for customers who have enabled transcriptions on supported products.

USA

Category 3: Storage

Entity Name

Purpose

Entity Location

Amazon Web Services

Provision of communication products and services.

USA

Rackspace

Storage and provisioning of session data.

USA

Category 4: Automation

Entity Name

Purpose

Entity Location

OpenAI

Artificial Intelligence services used for reporting and automation

USA

Google Cloud

Artificial intelligence services for chat and voice Virtual Agent.

USA