All The Features You Need To Manage Your Calls

Quickly Set Up Tracking For Online & Offline Advertising

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Tracking Numbers Select phone numbers to track each advertising channel.
Dynamic Display Show phone numbers on your website based on advertising channel.

Immediately See Information About The Caller

the ad that led to the call | keywords used by the caller | pages they viewed on your site | call history

All inbound and outbound calls are tracked and associated to the correct ad channel

With real-time reporting, you always know what's working

Lifecycle of a Lead

Meet Bob

BOB CALLS A TRACKING NUMBER

Bob looks for a florist and clicks on your paid ad. The phone number he sees on your website is a tracking number specifically designated to track Adwords visitors.

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BOB’S CALL IS ROUTED INTELLIGENTLY

His phone call is routed through your CTM IVR menu and then through your CTM call queue to the first available agent on their mobile device or desk phone.

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YOUR AGENT KNOWS BOB

Agent immediately sees information like the ad that led him to your website, the keyword he searched for, and his past call history so she can provide great service to him.

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AGENT CLOSES SALE

Agent completes post call survey with conversion/rating information, which is immediately sent to CTM, your CRM, as well as tracking systems like Google AdWords and Analytics.

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OPTIMIZE ADS TO FIND MORE “BOBS”

View call and conversion performance by advertising channel, ads and keywords to optimize your budget around the best results.

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