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All The Features You Need To Manage Your Calls
Quickly Set Up Tracking For Online & Offline Advertising
Tracking Numbers Select phone numbers to track each advertising channel.
Dynamic Display Show phone numbers on your website based on advertising channel.
Lifecycle of a Lead
BOB CALLS A TRACKING NUMBER
Bob looks for a ﬂorist and clicks on your paid ad. The phone number he sees on your website is a tracking number speciﬁcally designated to track Adwords visitors.
BOB’S CALL IS ROUTED INTELLIGENTLY
His phone call is routed through your CTM IVR menu and then through your CTM call queue to the ﬁrst available agent on their mobile device or desk phone.
YOUR AGENT KNOWS BOB
Agent immediately sees information like the ad that led him to your website, the keyword he searched for, and his past call history so she can provide great service to him.
AGENT CLOSES SALE
Agent completes post call survey with conversion/rating information, which is immediately sent to CTM, your CRM, as well as tracking systems like Google AdWords and Analytics.
OPTIMIZE ADS TO FIND MORE “BOBS”
View call and conversion performance by advertising channel, ads and keywords to optimize your budget around the best results.