CallTrackingMetrics Achieves SOC 2® Type 2 Security Certification

Leading conversation analytics platform meets industry-leading benchmarks in security and privacy compliance

MILLERSVILLE, Md. – Aug. 16, 2023 – CallTrackingMetrics, a global conversation analytics company, today announced the completion of a Service Organization Control (SOC 2) Type 2 audit. This comprehensive assessment underscores CallTrackingMetrics’ commitment to maintaining the highest levels of security and underscores its ongoing dedication to data protection.

Developed by the American Institute of Certified Public Accountants (AICPA), SOC 2 Type 2 is considered the gold standard for data security. The certification requires an extensive audit of an organization’s internal controls over an extended period and is designed to ensure that a company not only manages data securely, but also safeguards the organization’s integrity and the privacy of its customers. 

As the digital ecosystem continues to evolve, so does the risk of cybercrime. According to Cybersecurity Ventures, the cost of cybercrime is predicted to hit $8 trillion in 2023 and will grow to $10.5 trillion by 2025, making it more important than ever for companies to properly vet their vendors for security compliance and data privacy.

“CallTrackingMetrics’ successful completion of the SOC 2 Type 2 audit is a testament to our continued focus on safeguarding the confidentiality, integrity and availability of data, both for our organization and our valued customers,” said Bob Graw, Director of IT at CallTrackingMetrics. “In today’s rapidly evolving digital landscape, we recognize the importance of making every effort and taking every precaution when it comes to security measures. With our ongoing commitment to data protection, we hope to remain at the forefront of setting the industry standard.”

In addition to SOC 2 Type 2, CallTrackingMetrics is also GDPR and HIPAA-compliant. Moreover, the company is proud to reiterate its SOC 2 Type 1 compliance, a milestone announced last spring.

For more detailed insights into CallTrackingMetrics’ focus on security and transparency, please visit https://www.calltrackingmetrics.com/security/.