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CTM Blog

Sales & Service
Team Performance, Communications
Smart Dialing Software: Powering More than just Robocalls
Most people think of those annoying robotic spam calls when they think of a smart dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your live agent resources.
by CallTrackingMetrics
Team Performance
From Funnel to Flywheel: Aligning Sales, Marketing, and Service
If you’re like most marketers, you could name the basic parts of the sales funnel in your sleep: Awareness, Interest,…
by Erika Rollins
Team Performance, Lead Management
Can’t hire right now? Here’s how to grow your organization.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues. 
by CallTrackingMetrics
Team Performance, Lead Management
Goodbye Traditional Phone Systems, Hello Softphone
Our Softphone offers many features not typically found in traditional phone systems, and can provide greatly increased flexibility in work environments.
by CallTrackingMetrics
Team Performance
Who Wouldn’t Want to Work Here? 5 Common Mistakes When Building Company Culture
We all want to believe that our company’s culture is an inspiring beacon, shining out across a dark corporate landscape—that…
by Erika Rollins
Team Performance
6 Life and Work Hacks for Higher Productivity
With vacation hours spent and back-to-school traffic bogging down our commutes, lots of us are looking for a post-summer boost in productivity.
by Erika Rollins