Categories
How to Address Common Issues with Remote Support
For instance, how to make sure your home network can support the call volume you’re anticipating.
7 Tips to Set Your Remote Sales Team Up for Success
From how to approach conversations with prospects, to tools you can use to manage performance even remotely.
6 Easy Strategies to Boost Employee Engagement During COVID-19
Combat any isolation employees may feel while working from home.
Our Team’s Must Haves for Working from Home
Let's talk about what's helped our team stay sane and productive while practicing social distancing.
Ask an Expert: How We Prepare Our Support Team to Handle Live Chat
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
The Human Element: Implementing Personalized Communication
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
Why switch to the new softphone?
Are you still using the legacy version of our softphone? See why CEO Todd Fisher says it's time to make the switch to our new enhanced version!
7 Skills You Should Look for When Hiring Call Center Agents
Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.