Categories
How to prepare your contact center for the holidays
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to help you the moment you pick up the phone, even on a national holiday.
6 Ways to Curb Spam Calls
You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking…
Smart Dialing Software: Powering More than just Robocalls
Most people think of those annoying robotic spam calls when they think of a smart dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your live agent resources.
From Funnel to Flywheel: Aligning Sales, Marketing, and Service
If you’re like most marketers, you could name the basic parts of the sales funnel in your sleep: Awareness, Interest,…
Got a two-person team? You’ve got a contact center.
Just about any size team can perform as well - or better - than a large traditional contact center. The right software can save time by streamlining communications, automating daily activities, and bringing crucial customer information to the forefront.
Can’t hire right now? Here’s how to grow your organization.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues.
How can a business take advantage of text messaging?
If you just looked at our name and logo, you might think we were all about calls. Well, we are... but we're…
Which tools are most useful for a contact center manager?
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.
How to compare unlimited users versus per-seat pricing
In today's marketplace, there are many providers of contact center management software, each offering a unique combination of features and fees. Those who offer per-seat pricing, in which the monthly rates change based on the number of people who utilize the software, can often advertise appealingly low rates.