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Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
Why switch to the new softphone?
Are you still using the legacy version of our softphone? See why CEO Todd Fisher says it's time to make the switch to our new enhanced version!
The Benefits of Using Call Triggers for Your Salesforce Integration
With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.
Generate Instant Callbacks to Customers Using Online Forms
Respond to your form fills as quickly as possible and win the business by triggering instant calls or texts from your team.
How to prepare your contact center for the holidays
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to help you the moment you pick up the phone, even on a national holiday.
Got a two-person team? You’ve got a contact center.
Just about any size team can perform as well - or better - than a large traditional contact center. The right software can save time by streamlining communications, automating daily activities, and bringing crucial customer information to the forefront.
Can’t hire right now? Here’s how to grow your organization.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues.
How can a business take advantage of text messaging?
If you just looked at our name and logo, you might think we were all about calls. Well, we are... but we're…
Which tools are most useful for a contact center manager?
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.