Categories

CTM Blog

Sales & Service
Lead Management
How to Drive Sales this Holiday Season
We have yet to see the full impact COVID-19 will have on holiday shopping, but here's how to get your team ready for a strong sales season.
by CallTrackingMetrics
Lead Management
4 CTM Tools to Make Remote Work Easier During the Coronavirus Outbreak
Explore the remote-friendly tools CTM offers to answer and manage your calls from anywhere.
by CallTrackingMetrics
Attribution, Lead Management, Popular Features
Watch: How to Use Call Tracking to Deliver Marketing and Sales Value
Accurately report on conversions and optimize for lead quality versus volume.
by CallTrackingMetrics
Lead Management, CTM Culture
How CTM Uses CTM: The Smart Router
We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.
by CallTrackingMetrics
Lead Management, Communications
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
by Frances Miller
Analytics, Lead Management
What is Conversation Intelligence?
And why it matters for maximum sales.
by CallTrackingMetrics
Lead Management
Is Your Call Center Ready for the Holidays?
Our comprehensive workflow tools can help you handle staffing challenges, keep customers happy, and glide through the holidays with ease.
by CallTrackingMetrics
Lead Management
Your Black Friday Game Plan: 13 Tips to Drive E-Commerce Sales This Season
Prepare your team for the official start of the holiday sales season using our helpful guide.
by CallTrackingMetrics
Lead Management
IVR Menu: 5 Benefits Your Customers Will Love
Press one to hear our hours of operation. Press two for our address and location. Press three if you know…
by CallTrackingMetrics