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Send Appointment Reminders with CallTrackingMetrics
Triggers, combined with the custom fields you build into your CTM account, can now be used to send automated appointment reminders to your contacts.
Using Slack? Let’s Connect!
Your CTM integration will be visible inside the Slack app, with updates that will keep you aware of your team's activities and progress.
What is the GDPR, and How Does It Affect Me?
If you've been following our team online, you would have noticed that we've been focused on GDPR for quite some…
Maintaining PCI DSS Compliance with Stripe and CTM
Stripe maintains the highest standard of PCI DSS (Payment Card Industry Data Security Standard) compliance, so if a business owner simply uses Stripe to process payments, they don't need to bother navigating the complex and expensive process of attaining PCI DSS compliance for themselves.
Three Things We Learned at HERO CONF 2018
Our team is back after spending a few days in Austin, TX for HERO CONF 2018. We already miss the beautiful weather, the incredible Southwestern food, and the amazing people we spent our time with. Unfortunately, we couldn't bring those home with us. However, we did return with a ton of valuable insights from the nation's leading PPC marketers.
How do I use CallTrackingMetrics from outside of the United States?
We pride ourselves in our global reach; compared to other call tracking and management software, we reach far beyond the rest into more than 80 countries! There's always room to grow, so we're still constantly striving to add tracking numbers in new countries, while deepening our connections into existing partner countries.
GDPR: How CallTrackingMetrics Can Help
The General Data Protection Regulation (the GDPR) which goes into effect on May 25, 2018. The GDPR is very broad in scope and can apply to businesses both in and outside of the EU.
All About the GDPR
While deregulation has been a stateside trend over the past decade, the 28 members of the European Union are gearing up for a massive increase in regulations around data privacy in the form of the General Data Protection Regulation (GDPR) — and this regulation will make a splash across the pond as well.
It Just Got Easier to Manage Live Calls
We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to adjust voice analysis and live call settings as either "agents" or "managers".