The CallTrackingMetrics Agent App
We’ve designed our mobile app for your mobile workforce.
Escape the Desk
Answer calls, texts, and chats directly from your mobile device
Stay in the Loop
Receive push notifications for incoming live chats
Add Your Own Spin
Take notes or read from a script while on a live call
Built for Both Inbound and Outbound Performance
From small teams fielding the occasional prospect call to large call centers with complex queues and outbound campaigns, the CallTrackingMetrics Agent App is designed to make conversations easier away from the office.
Access to All the Conversation Intelligence Tools You Need
The CallTrackingMetrics Agent App empowers agents to make the most out of every conversation through added real-time context and valuable insights
- View caller data, down to the call’s source and keyword
- Add notes and tags to conversations
- Review recorded calls to improve performance and follow up