Automation
Automate tasks so your agents can spend more time nurturing leads and less time ticking off repetitive to-do lists. Using our automation and workflow tools, it’s simple to streamline processes, identify conversation trends, and grow.
Triggers
Use triggers to automate workflows based on events. Automatically assign an Agent to a missed (or no-answer status) call. This keeps each of your Agents on top of missed calls.
How do I automate my workflows?
Flows → Triggers → Add Workflow → Create a Rule → Add Action
Tools for Success
Integrate today’s most popular CRM platforms, like Salesforce, HubSpot, Zoho, and more with your CTM account.. Once integrated, you can use triggers to send data from CTM directly into your CRM to give your agents a full view of your customer profiles.
What integrations are available to me?
Settings → Integrations
Flows → Triggers → Add Workflow → Create a Rule → Add Action